Velocity Frequent Flyer

Virgin Airlines. Velocity Rewards should be renamed Terminal Velocity because no matter how loyal you ate to their "rewards program" you get nothing in return. Not only is it the most expensive airline after United Emarites and sometimes Qantas, after flying a minimum of four times every year, I get an email saying my rewards points to date are "0" yes, ZERO! After arguing with Virgin Velocity staff on the phone for half an hour, they not only deny sending me any emails but also deny my previous flights with them and ask me to verify every flight exvept the one flight they have on record. Lucky I kept all my tickets, but to be honest I shouldn't have to send them all in as they were all booked through the same travel agent because I am a loyal customer to Flight Centre as well. I was goi g to send them all in, but what's the point? To get velocity rewards equalling a redeem of a $15 clock radio? No thanks. Keep your points and I'll just let other people know not to bother joining or those who are already members to know your points won't be "registered" with their site. Simple. Plenty of cheaper and better Airlines out there anyway. What a waste of time and money seriously! Six years... over 30 flights with that airline and it all amounts to them calling me a liar - in not so many words but I got the terminal velocity idea loud and clear.