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    VeryKool.net

Corporate Values

Overview

VeryKool.net has a consumer rating of 2 stars from 1 review indicating that most customers are generally dissatisfied with their purchases. VeryKool.net ranks 159th among Mobile Phones sites.

How would you rate VeryKool.net?
Top Critical Review

“Beware no phone support...”

Eva H.
10/6/16

Gave it 2 stars although I have not bought their product based on what I'm commenting about. This review below is from a comment that I posted on their facebook page so YOU means their company that I addressed the comment to. It's too bad about them not having phone support or I would have been happy to try their product. I was excited when I saw Verykool phones, they looked beautiful and seemed reasonable, best of all the company was based in the U.S. (the jingonism in me wants to support American companies but then when I checked your website, I was dismayed to find there was absolutely NO phone number, even for tech support! You can only be contacted through email, even their service centers and then I looked at their warranty and one thing that was excluded was if they were damaged in shipping (like when ones buy a cell and the company sends it and it's broken on arrival?) This is an electronic product where something could easily go wrong, and sometimes one NEEDS to talk to someone plus that also means it's not that cheap of an item, they start at around $50 dollars and go up to over $200! With products like that you SHOULD have SOME customer TELEPHONE support and also because the quality of your products vary greatly, the reviews of Amazon are split between excellent and terrible with not much middle ground. The bad thing to note is that people who complained to your company by email only, never got an answer back. Even if you had a lousy customer support like Acer which one can't call unless you have a serial number and the day the warranty is up, and one can't contact them at ALL only a third party, at least they had SOME kind telephone support. I don't know why, I can understand if it's only for foreign countries (not fair I know) but not if it's in the U.S. where you are based. Too bad, as I was all set to buy one and if I liked it to tell others (I will tell others about you on Sitejabber about your lack of customer tel. Support.) I hope since you do let negative reviews stay up, you do with this so other people can voice what they think and if you would consider changing your policy.

See critical reviews

Reviews (1)

Rating

Timeframe

Other

evah11
8 reviews
18 helpful votes
October 6th, 2016
Gave it 2 stars although I have not bought their product based on what I'm commenting about. This review below is from a comment that I posted on their facebook page so YOU means their company that I addressed the comment to. It's too bad about them not having phone support or I would have been happy to try their product.

I was excited when I saw Verykool phones, they looked beautiful and seemed reasonable, best of all the company was based in the U.S. (the jingonism in me wants to support American companies but then when I checked your website, I was dismayed to find there was absolutely NO phone number, even for tech support! You can only be contacted through email, even their service centers and then I looked at their warranty and one thing that was excluded was if they were damaged in shipping (like when ones buy a cell and the company sends it and it's broken on arrival?) This is an electronic product where something could easily go wrong, and sometimes one NEEDS to talk to someone plus that also means it's not that cheap of an item, they start at around $50 dollars and go up to over $200! With products like that you SHOULD have SOME customer TELEPHONE support and also because the quality of your products vary greatly, the reviews of Amazon are split between excellent and terrible with not much middle ground. The bad thing to note is that people who complained to your company by email only, never got an answer back.

Even if you had a lousy customer support like Acer which one can't call unless you have a serial number and the day the warranty is up, and one can't contact them at ALL only a third party, at least they had SOME kind telephone support. I don't know why, I can understand if it's only for foreign countries (not fair I know) but not if it's in the U.S. where you are based. Too bad, as I was all set to buy one and if I liked it to tell others (I will tell others about you on Sitejabber about your lack of customer tel. Support.) I hope since you do let negative reviews stay up, you do with this so other people can voice what they think and if you would consider changing your policy.

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