I've been in Saigon for 10 months and have used this service 6 or 7 times. My experiences have been fantastic. The service is professional, cost effective and extremely trustworthy. Responses to my questions are always answered quickly. With Visa rules constantly changing here its comforting to know that they are on top of things. I highly recommend using this company if you want to make sure things are done correctly and you don't won't to have any worries.See positive reviews
I had very serious doubts that the site was legitimate after they asked me to send them a copy of my passport in a very broken English email. It really looked like a scam so I tried to kindly ask if they could refund me because I changed my mind. From there it started a long chain of emails in which they refused to refund me, saying that they are not allowed to do that, and said they would process my application anyway and refund me only if my visa was rejected at the airport. I said "FINE, go on then". By then I researched a bit more online and the site seemed legitimate so I was OK to carry on the procedure. After a week waiting and no news whatsoever on the next steps, I got an email from Paypal that I got a refund. WHAT? I've emailed them asking "so, what's going on?" and they replied "We didnt process for your visa yet. As just refunded follow your requested." (exact words). There are obviously huge problems of communication. The whole experience is being a nightmare. This is definitely not the agency you want to deal with.See critical reviews
Tip for consumers: I would definitely recommend using this company, I am very satisfied with the service and all issues were resolved within minutes.
Vietnam visa on arrival is an electronic visa that you can get one at Vietnam international airports (Noi Bai, Tan Son Nhat or Danang airport, Nha trang airport). It is a legal document issued by the Vietnam Immigration Department (granted by Vietnamese Government) to allow you to enter Vietnam.