Vladshairstudio

The Pros. I was happy with the haircuts. It is more affordable than a lot of the other salons. It was easy to get an appointment. The negatives. The customer service and business practices were bad. I started to have trouble with Vlad's sister Mila from the first time I had my haircut there. The unwanted, embarrassing, and harassing comments that Vlad's sister Mila made to me during my last visit ruined the customer experience and relationship. If she were not Vlad's sister, she could be fired for talking to a customer like that. I was not able to get a haircut with her in peace. Not very professional nor pleasant. She made those unwanted, embarrassing, and harassing comments in a public hair salon where other people could hear it. She continued to provoke me with those horrible comments after I told her that it was making me uncomfortable. Comments that she made to me the first time I got my hair cut with her had also disturbed me. Mila's only concern should have been the business and customer service. The signs were strong that Mila may have allowed a former hair stylist who was also a manager at another salon to use her to harass me me and to continue with the trouble that she gave me at her salon. Mila used her exact words and made the same kind of harassing, unwanted, and embarrassing comments. The unwanted comments verbally escalated in which the comments were more harassing and embarrassing. Seeing Mila was like seeing the former hair stylist. I left the last salon to get away from the harassment and it continued at the Vlad's Hair Studio. The former hair stylist would have been the one making the rude and harassing comments if I had remained her customer. I was very shocked. The bad experience I had with Mila gave me the creeps. Mila exploited her position and misused information. It became a problem that Mila was Vlad's sister. Mila also wanted to overcharge me for a haircut. Vlad had enforced the correct pricing for the haircut for the rest of 2021. In 2022, Mila had charged me more for the haircut and said that the prices went up. Vlad supported it. The pricing on the website never went up until the end of May. Vlad first told me that the pricing on the website was going to go up in September and he would have to talk with the stylist to see how much I would be charged for a haircut. It went up in May instead. Vlad even increase the price of the perm, but it never went up on the website until the end of May. On my last visit. Vlad also charged me a fee for paying with a credit card. That is three times within 5 months that the prices went up. Vlad and Mila took advantage of the pricing and exploited it. They kept finding excuses to charge me more money for a haircut. Vlad was letting Mila have her way with the pricing. The Vlad Hair Studio is very dysfunctional and the pricing is inconsistent. After I made a complaint about the horror that happened with Mila, Vlad sent me a disturbing message and wanted me to make a phone appointment with him. He then sent a nasty message that I was never welcomed at the Vlad Hair Studio again and that things are not changing. It was scary that Vlad was messaging me passed 11PM which is way past business hours. Very bad management and customer service. I would have given the Vlad Hair Studio 5 stars if I had not gotten crap from Vlad and his sister Mila. I noticed that the other bad customer reviews that had been posted on Google are gone. Not too honest. I regret ever returning to the Vlad Hair studio. What a misery. Beware. I lost trust in Vlad and his sister.