• Whataburger

Whataburger

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Overview

Whataburger has a rating of 1.35 stars from 51 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Whataburger most frequently mention onion rings, and customer service problems. Whataburger ranks 280th among Restaurants sites.

  • Service
    21
  • Value
    20
  • Shipping
    3
  • Returns
    4
  • Quality
    19
Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
26
11
See all photos
How would you rate Whataburger?
Top Positive Review

“COMPANY OWNER OF A ELECTRICAL REPAIRS.”

James C.
5/12/21

Ashley at store 439 is trying to be the best that any one can ask for in a manager, keep up the great job. When i go to this location and see her there, i know things are being preformed by the book. Thank you for the kindness and fast service, cleanness, even though its a lot to keep up with.

Top Critical Review

“Uncooked fries”

Jada A.
12/21/23

Me and my family came and ordered 4 meals within all those fries there were 10+ uncooked fries in there in each meal. So gross lost my appetite! Me and my kids and husband could have gotten sick if I hadn't cough ten it myself. My 4 year old could've gotten sick this is just unprofessional and disgusting! In these pictures is a comparison of a uncooked fry and a cocked fry very noticeable.

Reviews (51)

Rating

Timeframe

Other

Thumbnail of user jadaa31
1 review
1 helpful vote
December 21st, 2023

Me and my family came and ordered 4 meals within all those fries there were 10+ uncooked fries in there in each meal. So gross lost my appetite! Me and my kids and husband could have gotten sick if I hadn't cough ten it myself. My 4 year old could've gotten sick this is just unprofessional and disgusting! In these pictures is a comparison of a uncooked fry and a cocked fry very noticeable.

Service
Shipping
Returns
Thumbnail of user whataburgercustomerm
1 review
1 helpful vote
May 19th, 2023

Went inside to get a car order corrected. Was met with some of the worst customer service ever from a rude $#*! whose eyelashes looked like it was done by a blind toddler. Can't stand the attitudes. Stop hiring these simple $#*! young $#*!es with bad atrocious attitudes that don't want to work. Leave your personal issues at home.

Thumbnail of user brittanyn400
1 review
0 helpful votes
October 31st, 2023

Went to whataburger In clute Texas today. The manager had the door proped open she stated that cooperate is making her pressure wash the inside floor and it's 50 degrees outside people are coming in and out we are all at risk of getting sick and the food getting cold. The lobby should be shut down when things like this have to be done. I eat whataburger atleast 3x a week and now I am highly unsatisfied so more than likely won't be returning.

Thumbnail of user pamelap1895
1 review
0 helpful votes
January 21st, 2024

I went to Whataburger on Gentry Pkwy in N Tyler, and ordered the breakfast on a bun combo. Got home the hash browns were in the bottom of the bag, with the envelope on top, not opened. Grease soaking thru the bottom of the bag. This is poor customer service and employees need more training. Next time I'll check my purchase and have it re-bagged. If I go back.

Service
Value
Quality
Thumbnail of user dustink102
1 review
0 helpful votes
June 4th, 2022

I live in east Texas, and mostly went to Whataburger for the chicken fajitas, but found out they no longer serve them? I do like the Dr. pepper shake and honey butter chicken biscuit, but they are more like snack foods and I'm trying to eat healthier right now. I could order a chicken sandwich or salad somewhere else that is better and cheaper. Therefore, I have no real reason to come here anymore because the food is overpriced and the service is really slow. Very disappointed that they took this off the menu!

Service
Value
Quality
Thumbnail of user exclusiveglobalradio
1 review
0 helpful votes
December 15th, 2023

I understand whataburger can be super busy and crazy but tonight it was no one in line maybe because of the rain. I went just for the onion rings with a burger. I got a cold burger and no onions at all instead I got fries and they were cold. Bad bad deal when I opened my bag at home only 5 minutes away.

Service
Value
Quality
Thumbnail of user matthewc1979
2 reviews
2 helpful votes
March 18th, 2024

I ordered 25.00 Dollars worth of food and asked for a few ranch drsssing and was told to pay for it. Ive never payed for ranch and upset that im being charged for sauce. I also asked for extra mustard and got none. Please remember that your not the only restaurant in town that makes burgers. You will receive 0 stars from me on your survey reviews, social media reviews, and online Google search reviews until this is corrected company wide. Everytime i go to visit this location snd order. No exceptions. 50 cents for a few squirts if sauce its ridiculous.

Thumbnail of user mikem4256
1 review
0 helpful votes
June 18th, 2023

My chicken sandwich had a piece of tough stringy chicken that was half the size of the bun. The bun was smashed and the lettuce snd tomato were soggy and looked very old. For the cost of six something plus tax the total was seven dollars even. I could have bought two baked chicken breasts at the grocery store. And I waited on the drive up for 18 minutes for this disappointing food.

Thumbnail of user larryc1562
1 review
0 helpful votes
January 27th, 2024

I went to the athens location and went through the drive through the lady taking my order could not understand me even though we both speak English. She kept repeating my order back wrong as if she didn't wanna go through the trouble of making it like I wanted it. Then when I got my order she basically threw it at me and whe I got home it was of course wrong. I'm allergic to tomatoes so I could not even eat the sandwich. It's not like they care about these reviews but they should

Service
Value
Quality
Thumbnail of user suek565
1 review
0 helpful votes
March 19th, 2024

My husband and I ate inside at restaurant 772 tonight. Order # *******.
- Food decidedly very cold and tasted like it sat cold somewhere a long, long time. We waited for the not provided Dr Pepper shake and when we asked for it they did not bring a straw. Both our sandwiches were slimy and dripping with mayonnaise before even opened and lacked any flavor. The onion rings were center caked full of breading and raw and gritty inside. The Dr Pepper shake was very dark colored and tasted strongly of a chemical compound. Yuck! The staff was clueless and certainly not interested in any of our requests for help. Lots of staff but no one cared! Yuck!

Tip for consumers:
Order# 248987, date 3/19/2024 7:55 pm

Products used:
Fish sandwich
Chicken sandwich
Onion rings
Dr Pepper Shake

Service
Value
Quality
Thumbnail of user marthag606
1 review
0 helpful votes
June 14th, 2021
Verified purchase

Made a stop at whataburger dry burger #886 store number on 7755 Normandy Blvd Fl on 06/14/21 7 pm cashier Azeria B took our order been driving for 8 hrs we asked for hot fries no salt burgers hot off the grill her reply WAS ALL BURGERS ARE OFF THE GRILL Evil Litttle B She didn't ask to make sure they were made right we got Super Dry Burgers So Disgusting gross for $28 worse then Mcds hire positive people not The Evil Ones

Service
Value
Returns
Quality
Thumbnail of user cherylk711
1 review
0 helpful votes
May 10th, 2022
Verified purchase

I will no longer eat at Whataburger. They took away the chicken fajita taco that was always grilled with fresh peppers & onions. What were they thinking?

Thumbnail of user nancyc2915
1 review
2 helpful votes
October 23rd, 2023

We have always loved Whataburger hamburgers but something has changed and the burgers are simply not as good as they used to be. In addition, the portions for the fries and onion rings is pitiful; when one pays $3.99 for onion rings and gets 4 rings in the order that's just not right. Since Jessica Hernandez took over the management of the ******* N. MacArthur Blvd, Oklahoma City, OK Whataburger, the quality has suffered.

Products used:
Food

Value
Quality
Thumbnail of user alyssac344
1 review
1 helpful vote
May 27th, 2023

I got there, decently early, knowing it was gonna take forever I get there. There were two cars in front of me. The person in front of me didn't get to pay for the food because no one showed up to the window. They drove off when I got the window it took someone 10 minutes for me to pay for my food, I waited in that line 30 minutes and there was only two cars in front of me. The drive-through service was horrible and things were missing from my order. And when I left, there was a line around the building will not be back.

Thumbnail of user williamc3529
1 review
2 helpful votes
June 9th, 2022

Now if you want a grill cheese, fry, & drink it's about 9 bucks & no cookie. One used to be able to get this for under 5 bucks depending on location. I'm a senior citizen that many times can't or don't need a large burger. Return your old menu.

Thumbnail of user donr1192
1 review
0 helpful votes
December 17th, 2023

Lost our order? I the drive thru. 25 minutes later after I prompt them they took our slip which I'm glad we had and filled the order. About 5minutes food was Luke warm. Not very good. We're done...

Products used:
Food

Service
Value
Quality
Thumbnail of user joannem1107
1 review
0 helpful votes
December 9th, 2023

Went into Whataburger and was the only 2 people in line. Stood there for at least 5 minutes with 3 different employees walked by us and they never said a word to us about " be with you guys in a few minutes, nothing"
We have encountered too many to count bad experiences with them for the last 2 years. This was in Sherman,Tx.

Thumbnail of user phyllism512
1 review
0 helpful votes
February 19th, 2024

We drove clear from the other side of Harrisonville to raymore I haven't been feeling good and got up at 3:00 in the morning to get something to eat has been drove me up to raymore to Whataburger and the guy come out says we're closed cleaning the lobby. I thought this was the finely place you could get something to eat whenever but I guess not before they didn't have employees now they're cleaning a floor and won't serve you 😪

Thumbnail of user dana920
1 review
0 helpful votes
December 31st, 2023

False advertising as all stories are out of chili
Pic what I had to settle for
Staffing is great

Tip for consumers:
All stores are out of chili

Products used:
Substitute food

Service
Value
Quality
Thumbnail of user angelas3027
1 review
0 helpful votes
September 10th, 2023

I have been eating at Whataburger almost daily for the past few years, usually lunch or breakfast. Since ownership has changed hands, the quality is absolute garbage. I have wasted more money on COLD, limp, burgers, fries, and biscuits than I care to admit, HOPING it was just the location. NOPE, I just purchased, yet another, jalapeño biscuit breakfast meal that I had to throw away after ONE bite, because the biscuit was so limp,soggy, and gross, I'm sure it has been sitting there since they started serving breakfast last night. The sausage and hashbrowns were cold and grease soaked. Idk what is going on with this company now that it's been turned over to a Chicago owner, but it's clear that money is more important than quality now. I will not be returning to any Whataburger again. I've given it over a year to improve and it's just getting worse. It's literally no better than a McDonald's now and I stopped eating there 3 years ago. I can't tell you how disappointing this is because I used to choose them over In N Out, but I guess I'll have to make them my new burger joint.

Service
Value
Quality
Thumbnail of user haroldb369
1 review
1 helpful vote
March 28th, 2022

I came in for my re order. They had mistaking my order with another. At the time a female manager, I spoken too... This time I went inside so I can tell them, I'm allergic to mustard. The miss ordered was about a month ago.
I went into the restaurant and told them of the mishap, I was given the run around. Finally was given my order, without a drink so I said I can pay for the drink. They just gave me a cup... I sat and enjoyed the meal but I notice, paying customers were given a small tray with ketchup and salt with napkins... I wasn't given this extra treatment. I'm a disable man and using arm crutches and need help with my drink. No one help. So I struggled with my drink to my table. In a way I felt like I wasn't a paying customer and treated with neglect. But the food was good. No receipt of this meal sorry. I hope all of my fellow disable friends don't get treated this way...

Service
Value
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Thumbnail of user dh796
2 reviews
0 helpful votes
April 20th, 2022

You have a 28 yr old well seasoned mgr come on duty for a few months & she seduced a much younger man (on the job for a while) & he loses his job? Pfft. Don't think it's supposed to work that way. Lots of sexual activity goin on in that place.

Products used:
None. Not goin bk to this particular facility.

Thumbnail of user urmomhydrated444
1 review
1 helpful vote
April 28th, 2023

I would give these mfs a 0 if i could! Ive always enjoyed whataburger since i was younger but recently they've been slipping and missing stuff in the bag. I just went to whataburger and they asked me 3 times if i ordered coke and i repeated a diet dr pepper 3 times. They put a meduim coke in my bag when i ordered a large meal, didnt even give me the ranch i had to pay for or the large onion rings i ordered. Its becoming ridiculous how much they've been messing up lately, last time i went they forgot a drink two fries and mixed all the orders up we didnt know what was what. I really like whataburger i think the burgers are definitely worth the price but not that kinda service. They just need to get their $#*! together.

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Value
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Thumbnail of user kenh1109
1 review
0 helpful votes
March 25th, 2023

1st I'd like to say since they moved into the dumbest design building I've ever seen or been in,that fck should fired and the service is the worst in Casa Grande and we know 9 out 10 F Food service places suck here.

Thumbnail of user kristenp264
2 reviews
0 helpful votes
June 28th, 2023

My mother and I ordered burgers we have ordered before. I just wanted bbq sauce and bacon. There was jalapeños under my burger, so many that the bun was green. For $15 they could have tried to get it right. I can't eat hot food, I couldn't eat this burger. I ordered onion rings and got these weird limp onion shoe strings. My mother is in her 70s. Her sliders had the same issue, covered in jalapeños. She couldn't eat them. I was disappointed, I just wanted to eat before I went to work. $30 for a few burgers we couldn't eat. Never again!

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