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Wholesale Home Improvement has a rating of 3 stars from 2 reviews, indicating that most customers are generally dissatisfied with their purchases. Wholesale Home Improvement ranks 73rd among Hardware Store sites.
Delivered this morning and its already installed replacing the one that failed. Thank you for the prompt service. I'm still stunned that I could not find the direct wired, interconnected First Alert model in the area big-box hardware/lumber retailers.
I placed an order from this company and received a confirmation that they would ship within 2-5 business days. When this didn't happen I contacted the company and was told by a "gatekeeper" that someone would call me back because they didn't have a customer service line. RED FLAG #1. The next day, since I had no response I sent an email. Still no response. The day after that I sent another email and again had no response. I tried calling again but the place was closed (Friday afternoon). I sent an email asking for my order to be canceled. I received an email confirming the cancelation, without an apology or an explanation. The "Customer Support" individual named, *, was insulting, and condescending and continued bantering back and forth via email with statements such as, "what do you want me to say?" "You must have a lot of time to email," and, "Stay positive only!" STAY AWAY FROM THIS JOKE OF A COMPANY. Worst customer service ever. *redacted by admin
Delivered this morning and its already installed replacing the one that failed. Thank you for the prompt service. I'm still stunned that I could not find the direct wired, interconnected First Alert model in the area big-box hardware/lumber retailers.
I placed an order from this company and received a confirmation that they would ship within 2-5 business days. When this didn't happen I contacted the company and was told by a "gatekeeper" that someone would call me back because they didn't have a customer service line. RED FLAG #1. The next day, since I had no response I sent an email. Still no response. The day after that I sent another email and again had no response. I tried calling again but the place was closed (Friday afternoon). I sent an email asking for my order to be canceled. I received an email confirming the cancelation, without an apology or an explanation. The "Customer Support" individual named, *, was insulting, and condescending and continued bantering back and forth via email with statements such as, "what do you want me to say?" "You must have a lot of time to email," and, "Stay positive only!" STAY AWAY FROM THIS JOKE OF A COMPANY. Worst customer service ever.
*redacted by admin
Tip for consumers:
Just know that if there is an issue, your chance of getting assistance is next to nothing.
Products used:
None- order canceled.
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