Wigs.com

The color, quality and style is divine. I do not have thinning hair, I simply have short hair which I love but once in a while I like to mix it up and I don't like the idea of wearing a front lace wig. This is such a great way to mix it up- the topper looks like real, believable hair.

Over 12 months ago, Wigs.com updated their website, and has had constant errors since that time. There is up to 50% off, yet when I click, there are no results found. I've cleared my history and cache, the issue is not resolved, and this has been the case since the update. I repeatedly notified them of the issue, begging them to fix it, and they blocked me on social media. This is false advertising. They do not care. The website is junk.

Beware of buying from Wigs.com. I placed a large order, received half of it and despite calling and emailing many times, they refuse to communicate back on a resolution. Also, it's a small company in Dallas and they have caller ID, so now when I call to attempt to resolve the situation, they just keep putting me on hold. My only option was to dispute the charges with my credit card company - for thousands. This is terrible customer service and unprofessional/unethical business practice. I had high hopes for Wigs.com - they seemed so professional and had such great reviews - but you can't not take consumer calls when there's an issue to resolve.

In the beginnings of my wig journey I unfortunately chose wigs.com as my first online experience. It was the worst looking supposedly human hair wig I'd EVER seen. So shiny and helmet looking that said never again and decided I had to continue purchasing from my expensive wig maker from NY, although very inconvenient since I now live 1000 miles away.
Never again!

I will never order from Wigs.com again. I ordered from them as they had the Stevie Wig (Double Monofilament) in stock and my usual vendor didn't. What a mistake. It barely looked like Monofilament and can barely see anything resembling a scalp. The bangs were too short and flipping on the sides, and there were barely any layers cut into the wig. Very stringy! My hairstylist noticed the difference right away and while trimming it and trying to add layers the hair would go into a S shape. What a waste of money! Next time I'm in a pinch to get a wig earlier I'll just wait it out for my usual vendor who sells the exact wig much cheaper when it's in stock. I feel ripped off my wigs.com

I'm very unhappy and angry. They made a mistake and now I have no recourse than to pay an additional $9.85 for THEIR mistake? There's no phone #, no way to contact them via e-mail. So I'm out the money I paid and have no reddress.

I have been a customer of Wigs.com for the past three years and during this time, I have almost always been satisfied with the quality of wig brands they stock, plus their discounted prices and numerous special sales really can't be beat.

So, what keeps Wigs.com from receiving a five-star rating? Two issues: Despite their big, bold declaration of "Free Shipping Over $100" on their site's homepage, Wigs.com will not honor this offer if they are conducting a special sale-e.g. If you purchase a $300 wig at 25-30% off, you are still charged a shipping fee. Also, if you have acquired enough points for a store discount coupon ($5 to $20 off) through their Customer Loyalty Program, you cannot use both a coupon and a special sale offer at the same time-you can only use one or the other. Not both. Seems unfair, but at least Wigs.com has apparently dropped its ridiculous "wig re-stocking fee" if you return an unworn wig to them, so this is definitely a good move on their part. Maybe they'll come around to changing their other policy issues I have a problem with.

I called today their 800 number. I have two returns from 2022 and never received the credits on my credit card. I was informed I had a credit in my account to purchase something from them. According to my receipts I was supposed to be credited for $81.89 but the balance that they are giving me is$41.07. They charged me for the returns even though I returned them According to their rules and the label said "No postage necessary if mailed in the US." I insisted on getting the credit for $41.07 back on my credit card (even though I know I should get more) so the representative said that she would send my "cas" to the Customer Support Dept. for them to decide to credit my card. How do you like that? It's not for sure they will return my money. How many people are being treated like me? Imagine. This online business is getting away with dishonest policies.

I began ordering wigs online from wigs.com in 1997. Only once in all that time was there an issue. They shipped wrong style/wrong color and it looked "used" because it had been brushed out and it was a curly style -- I sent it back and got the same thing back twice!(There were no re-stocking fees back then.) So I gave up. I ordered a much less expensive piece, got it with no probs and proceeded to order my 3 or more wigs per year. No other problem ever occurred. I think they try to be what they say they are. I don't/won't use anyone else as a wig vendor.

I purchased a clearance wig from wigs.com last month for a total cost of $39.74. A few days later I received an email that the total price was changed to $40.22. About a week later I received the wig and it was not like the picture on the website so I returned it for a refund. A week later I received a letter that I could not return the wig but could get a credit to buy another one. I called customer service today to select a different wig and they told me I only had a $15.49 credit! They charged me a 20% restocking fee for a wig I didn't even wear! Ridiculous!

I highly suggest not purchasing ANYTHING from this company. If you decide to return something, they WON'T give you a full credit. They shorted me $24.60. This company's practice is complete robbery. I will NEVER purchase anything from this company again! They aren't transparent when people are placing orders that full refunds WILL NOT be received for returns. You shouldn't have to go searching on their website for that information. THIS IS A GIANT SCAM! Customer service responded by attaching the link to their "return policy" which is complete bogus. I wish I could give them negative stars on this review. I'm beyond furious.

Beware. I was at first impressed with all the Jane Fonda wigs. But - read the fine print - they are made in their own factories "to order" - and, in China. This is unethical, fraudulent stealing of images and styles from reputable nane brand lines, presented as if that is what you are ordering. The Federal Trade Commission should be notified. Reading the other reviews, you may yet get what you want - it's a big risk - and notice they state outright that they reserve the right to substitute styles and colors unless you check Do Not Substitute. Find a local shop online with the products you want at a good price, and with a good reputation.

The wig I ordered was Blonde, color R21T. The wig I received is Grey, color R56. The return policy states that I will pay the shipping charge of $12.58 to return the wrong item. I've tried to call the customer service number 4 times only to receive a recorded message that they weren't able to take the call and to call back at another time. This was after being on hold for 9 minutes each time.

The wig did not resemble the photo, was full of static electricity, and included a row of hair in the back below the crown that stuck straight out. When attempting to return the wig, I followed the instructions and upon entering the order number got a notification that it could not be returned because it was a final sale! This was not stated ANYWHERE when I was ordering the wig. I have rechecked my order info on their site to confirm that, and there is NOTHING that states the sale is final. They are a scam site and nothing more than rip-off artists. I could kick my own $#*! for not checking them out BEFORE purchasing from them. I've now spent $142 on something that I will just throw away! I wish I could have given them a zero-star or negative-star rating but had to select at least one star in order to write a review! DO NOT ORDER FROM THEM! I'm attaching a screen shot of the order receipt and a pic of the wig I thought I would receive. Unfortunately, I'm not able to take a selfie of myself wearing the trashy clump of hair I received because I have already put it where it belongs….in the trash!

IF YOU HAVE ANY PROBLEM WITH YOUR WIG, THEY WILL NOT REFUND YOUR MONEY WITHOUT SHIPPING FEE AND A RE-STOCK CHARGE.
THE WIG I ORDERD WAS SUPPOSED TO BE OF AVERAGE SIZE, BUT IT WAS VERY SMALL SO IT DID NOT FIT AND IT ONLY CAME IN ONE SIZE SO I WAS STUCK.
TERRIBLE CUSTOMER SERVICE OR YOU BETTER BE HAPPY WITH WHAT YOU GET. LOOKS CUTE RIGHT? WASTE OF MY MONEY

I purchased extensions for $180.00 in a natural blonde and 5 months later I received orange and dark brown extensions and even though I did not take it out of the netting and ribbon packaging, they would not let me return it. They offered me an $18.00 credit to use at their website and refused to send me a return label. Over 6 emails where sent requesting a return and they completely refused.

Order 3 wig boxes early January. Received email confirmation with tracking number. Mid February no shipment no updated tracking no contact from
Company. Filed dispute with cc company to get my money back. Man called from customer service angry that i filed a dispute. He lied and said they sent several emails regarding delay. I received no such emails. Then he said he was charged $20 for the chargeback and hung up on me. BAD business! No apology, nothing but rudeness and hang up. There are many businesses out there fighting for business. I would not recommend Wigs.com who can't even be bothered to contact a customer and would keep their customer's money and not send them their item. BAD BAD BAD!

After receiving product that does not match what is advertised TWICE they kept the money sent to them over $300. Better make sure you have style and color dialed in from a previous purchase ELSEWHERE before you order from this outfit. I am filing a case with the BBB.

I have, until now, been pleased with wigs.com. I have since moved to toppers and was pleased enough to order another. The newest one began to come apart with very little usage. Wig.com informed me that all toppers have limited usage time (4 months) before they fall apart, so, no refund, no replacement. And even though it does not state this when you are buying, it is shared if you call on.

Placed an order online on 3/9/23. My order confirmation, which I printed off was $183.27 which included overnight shipping charges of $40.94. As of 3/13/23 my order has not arrived and I also learn that my credit card was charged for the amount of $188.66, $5.39 more than my confirmation. I called customer service on 3/13/23, was told I could not receive a refund for the overnight shipping because my zip code does not offer overnight shipping which the website did not disclose at the time I ordered and let me add the charge. So today I am told that the shipping was changed to 2nd day air Fed Ex, which was not my choice. My advice DO NOT WASTE YOUR TIME OR MONEY ordering from this company.

Happy with experience, simple to order, quick to deliver, good product.

I paid 300$ for my wig on September 10th and still haven't received anything. I contacted them by email about ten times but they tell me that my order will arrive but it's been 4 months! And on the tracking site, my order has been blocked since October 13! Don't order on wigs.com!

I can not stress enough how upset I am with this company wigs.com. My mom is going through Chemo and wanted to get a few wigs to try on. We went on this site because they claim to take returns. She only like one of the wigs, and we sent back the other two wigs. I get an email this morning saying that they will not return them for a refund because they were worn and in bad condition, this is completely false, unless they consider trying it on! Unreal! DO Not Order from this company! Total scam! I am reporting the to the better business bureau and contacting my credit card.