Wowwigs

Stop with the bad publicity you take the people money for nothing is not correct, I want to return to

I ordered three wigs on two separate orders, and after making payment, waited a few days to hear of an order update. After hearing nothing, I called and inquired, and was told the order may ship the following Tuesday. While I was not satisfied with this response, I accepted it.

The day before the order was alleged to be shipped, I decided to cancel, due to my second order not being updated, and reading other negative reviews online. I sent a message and followed up with a phone call. I was told I would be responsible for a restalking fee, despite the items not even having shipped yet. I explained that I do not feel that's fair, and I was not only blamed for the shipment delay, but was also hung up on. I then tried to resolve the issue in a chat, and the chat was ended before I could make my case (screenshot provided).

After reopening another chat, I was given the opportunity to attempt to resolve the issue. I will attach screenshots of the chat here. I do not feel respected as a customer, and whether they get the restocking fee out of me or not, I will not give my business to this vendor again. I have found other vendors with faster shipping and much more courteous service. This is simply my own personal experience, so take it for what it's worth.

The item that I ordered was so off on color it was laughable. When you call customer service it sounds like a third party rep. Working from home. Buy the time you get done with shipping the return, and restocking fees. It would have been better to re-sell it on cregg's list. Horrible experience.

I will never buy from these people again. Terrible customer service, and cheap, awful looking products. Photos shown are of celebrities, and they're not wearing the wigs - the wig is an attempt to recreate the person's natural look - and it's always a dismal failure.

Boy oh boy, make sure to avoid this website if you can help it. I normally buy my wigs from local retailers and once or twice from websites but they had a sale at wow wigs that seemed very generous. What a mistake! They don't actually have the wigs on hand so be prepared for 4-5 business days to process your orders while THEY actually order your product. And the colors you picked out meticulously? Just suggestions! You see, if "the manufacturer has changed anything" (their excuse for pictures being pretty different from the actual product), they don't update their website (they were using a stock photo of a product that had been updated about 2 years ago lol!) so you may or may not get your desired hair color choice.

Instead of calling to confirm if I would still like the items, I received two incorrectly colored items and one defective item. I contacted them to attempt to waive the restocking fee and I even offered to pay the shipping myself. I was given the run around and told it was a manufacturer issue! Unbelievable!

So I contacted the wig manufacturer after not receiving the callback that I was supposed to receive within the same day (the CSR reps excuse was she emailed me back, from the photos I sent her even though I confirmed with her 3 times on the phone that she would call me back!) and was told the wig manuf. Generally assists the retailer but that they would look into the matter.

Apparently, this website is known for selling defective items but they are not advertised as such and not fairly marked down to their defective value.

What a ripoff! I will be contacting my bank to pursue a chargeback as they don't seem interested in taking these wigs back or offering me my refund, only a store credit to buy more defective and poorly updated products.

I've attached pictures of the wig in question, they don't even look like they are from the same company!