• Xapo

Overview

Xapo has a rating of 2.4 stars from 8 reviews, indicating that most customers are generally dissatisfied with their purchases. Xapo ranks 606th among Cryptocurrency sites.

  • Service
    2
  • Value
    1
  • Shipping
    1
  • Returns
    1
  • Quality
    2

This company does not typically respond to reviews

Positive reviews (last 12 months): 50%
Positive
1
Neutral
0
Negative
1
How would you rate Xapo?

Reviews (8)

Rating

Timeframe

Other

Thumbnail of user elsjem1
1 review
7 helpful votes
January 11th, 2022

I have been trying to get my Bitcoin from Xapo for 7 months. You go to customer care, and they ignore you.

Thumbnail of user lenop
2 reviews
5 helpful votes
April 30th, 2023

They tried to keep my money. After I sent some emails they said that I will receive my money back in several working days. It's been 2 month, no track of my money and they are no longer responding. I had to report on forensic-watch com to get help.
I was in pains until i found good consultation

Products used:
Make sure you call for help

Service
Value
Shipping
Thumbnail of user tinom20
1 review
3 helpful votes
April 26th, 2022

I have been trying to get my btc back and it is the worst experience I have had with crypto. They will keep taking money from you and will start giving you silly excuses when it comes time for you to take your money back. Thanks to gavibrenaid.com, they helped me get everything back from them.

Service
Returns
Quality
Thumbnail of user lilaw1
2 reviews
15 helpful votes
November 10th, 2017

I cannot move my Bitcoin out of XAPO. I forgot my password and tried password reset three times. It has been over 52 hours and I never did receive the password reset. I checked spam and also called my internet service provider. They did a thorough search and advised that XAPO has not sent any emails in the past 3 days to my email address. Customer service does not respond.

XAPO HAS BY BITCOIN. I CANNOT GET THEM OUT.

DO NOT USE THIS COMPANY.

Thumbnail of user blackpeakca
1 review
0 helpful votes
November 15th, 2023

Xapo is fully compliant with relevant financial regulations, which adds an extra layer of trust and legitimacy to the platform.

Quality
Thumbnail of user yukkasc
6 reviews
12 helpful votes
June 6th, 2017

It's been a good service for many years and still is, although they don't pay fees for you when moving BTC from faucets anymore.

Thumbnail of user christophers117
1 review
7 helpful votes
June 27th, 2017

When they offer details of deposit on their website using wire transfer, they never credit your xapo with the money you deposited to their account details.

They responded once and they did not respond after that and i have never received the money since its now three months. FRAUD FRAUD FRAUD

Thumbnail of user emailtheathotmail.comcryptbackhotmail.comf
April 11th, 2024

I experienced something unimaginable and I wouldn't wish that for my enemies, well I'm glad I got them back.

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From the business

Xapo is the world? ۪s most secure bitcoin wallet. Buy bitcoins, make purchases and send money anywhere around the world with Xapo's convenient, secure bitcoin wallet.

Company Representative

Thumbnail of user benjaming256
Benjamin G.
Typically does not respond to reviews

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2.4
8 reviews
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