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Yes Video has a rating of 5.0 stars from 1 review, indicating that most customers are generally satisfied with their purchases. Yes Video ranks 60th among Video Converter sites.
I posted a scathing review of Yes Video for being complicit in my VHS tapes that I shipped to them disappearing. Although I'm still somewhat displeased with the way all parties involved conducted themselves when my videos disappeared and all the finger pointing that went on, the mystery eventually was solved.
Months after my VHS tapes disappeared and months after I tried desperately to get them back, I received a call from a dentist's office (not my dentist) located in the same parking lot as the Walmart where I dropped my VHS tapes off months before. A woman there informed me that she had a package at their office that had been there for months. It was dropped off by UPS by mistake. The office finally opened up the package and found my information inside and called me immediately upon seeing the contents. I rushed over and retrieved my lost tapes! The mystery was solved. Walmart didn't lose my tapes. They did what they were supposed to do. Yes Video didn't lose my tapes, they never made it that far. UPS mistakenly dropped off a package they had just picked up across the parking lot minutes before. This was a mistake made by UPS, NOT Yes Video.
Tip for consumers:
If you are choosing to send media to Yes Video, I HIGHLY SUGGEST not dropping at a drop location. Instead, ship the package yourself from a trusted shipper and get a zillion dollars in insurance just in case said shipping company loses your valued memories.
Products used:
None, zilch, zero.
I created a VHS to digital order with YesVideo. They directed me to drop off my VHS tapes (20 of them) at a Walmart photo center. YesVideo claims they never received the box. I reached out to YesVideo and they placed the blame on Walmart and blew me off with this email:
[Dear Phillip, Thank you for contacting YesVideo, we appreciate your inquiry.
Unfortunately, as of today, your order has not been shipped to our facility. I suggest requesting to speak with management to locate your order and a UPS tracking # attached for shipment. I hope to have fully addressed your concerns. If you have any additional questions, you can also visit our website at dvdwalmart.com. Regards, Mikko Brooks | Customer Service Representative YesVideo, Inc. Norcross, GA *******]
No Mikko, my concerns weren't addressed in the least bit. I inquired three times with Walmart and each time I was told someone will call me. No one ever called. Between Walmart and YesVideo, they just lost 18 years of my life that I will never get back. Shame on YesVideo and Walmart. Inexcusable.
Tip for consumers:
I wish I knew exactly who is at fault for losing my cherished VHS tapes. Ultimately, I placed the order with YesVideo and did what they told me to do. They are complicit even if Walmart is the ones that lost the video. Regardless, if you choose to do business with this company, definitely bypass Walmart. But again, I have no proof that Walmart lost the videos either. It could have been a shipping company, or it could have been YesVideo in their own facility. I'll probably never know the truth.
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