YSL.com

The customer service response is taking forever. The worst I said for a well known company. My package has redirected back due to missing house number which unusual when paid with PayPal. However I was trying to reach them by emailing them thrice. It's been 4days and yet I haven't heard any response from them.
I've also contacted auspost, and they responded at same day! Definitely I won't shop from them anymore.

I recently purchased the YSL Cassandra sandals, but unfortunately, I was extremely disappointed with my purchase. Despite spending a considerable amount of money on these sandals, I found them to be incredibly uncomfortable and the metal logo caused an allergic reaction, which was very unpleasant. When I reached out to customer service for help, I was disappointed to learn that they could not assist me since the sandals had already been worn. I believe this lack of customer service and compassion is unacceptable, especially considering the high cost of YSL products. Additionally, I find it concerning that YSL does not allow customers to provide reviews and feedback on their products, which could help other customers avoid similar experiences. Overall, I would not recommend purchasing from YSL, and I plan to take my business elsewhere.

I got a bag from YSL I wore it almost four times, i take excellent care of it that I each time I wear it I wrap it back in the foam cover and then in its cloth bag and back to its box. I have other luxuries brands that I care the same way, because I am a meticulous person. After exactly a year worn only few times I discovered a third coming out of the bag. I addressed the company requesting an exchange as it is obvious a manufacturing deficiency but unfortunately, they did nothing about. I found zero support from them, they were so aggressive and inconsiderate. Any other luxury brand would have sorted out the problem to satisfy the customer, they would have even sent gift and apologies. Ysl doesn't care about customers, you pay them $$$$$ and then they don't care what happen to you afterwards. I got a bag with manufacturing defect, they should be exchange this asap.

Lipsticks arrived without of engraving, lots of phone calls, no customer service, no refunds, no one cares. I lost $200 with YSL.
B

I spoke to customer service kimberly ORDER #YSL_******* today 6/1/2020 at around 930pm this customer service will scream at you curse at you and than laugh at you amd tells you shes working from home nothing i can do. That means our credit card info its not secure if they employeee like that working from them.

Great! Bought Black Opium perfumes as a gift for my gf. Service and delivery was on a high level. Shipping was on time, good quality perfume. My girlfriend really liked it and me too

I ordered two perfumes for a birthday gift (too bad i ordered and go disappointed) didn't receive any email stating the items were shipped or anything. I call the customer service which is a hell just reaching out and speaking to someone, after i got lucky and found someone i explained the problem, the half sleepy customer service tells me straight check with your neighbors and call us back! Wtf i already did that and i tell her that she didn't wanna believe me and upon asking to transferred to a supervisor she kept insisting the supervisor will tell me the something! Finally she asks she will file a claim with the shipping company and will take two weeks! Wtf is this customer service now i have to wait and god knows how will they take care of the problem if the have such customer service! Why is that that the biggest companies have the trashiest customer service!

Have purchased a pair of shoes from YSL store in Houston TX
Have purchased a shoe from Houston, YSL store. After one wear (2 days after purchase), the heel got scuffed. Not sure was a damage item or not but took it for repair. They said they will rush it since I was traveling. After 2 weeks store manager PETER said I have to wait for 6 months for them to send out and get the heel repaired. 6 months? I just bought the shoe. PETER was not helpful at all, did not care, I asked for his manager, he gave me 1800 number to call and they were not able to help since they confirm with the store manager/PETER. I would never ever will shop from that store again. Why should we, when we can buy from neiman marcus and Saks 5th ave. My mistake worst Customer service ever. If I could give less than zero I would.

Hunty! Hunty! Hunty! YSL handbags have the best quality of handbags in the entire world. The pebbled leather, and crocodile handbags are so pretty! I have several ysl handbags, and they have NEVER DISAPPOINTED ME! NOT ONCE! The entire design of their handbags are so classic, but trendy at the same time. They have their own lane they are in, and I love it. They don't try to mimic other designers which, I love, and they have won me over time and time again. They bags are at reasonable prices, and they last a VERYYYYY LONG TIME! I love sexy, classy, sophisticated, and trendy handbags. That is why, I'll forever be a fan, and shopper of ysl. I always have to buy the matching wallet as well. I'm soooooo spoiled! Lol

I kept my bag really very well, only used a few times, the belt already broke and the colour of the zipper went off. After sending it to the repair centre for a few months, they told me to pay an additional 150 euro for repair since it is out of 2 years guarantee. I am so regret of my purchase, will never buy YSL bag again

Love them the are so nice and super helpful...! And always super fast and really good make-up i use all off there stuff and I'm in love <3

I love window shopping the Yves Saint Laurent page as they have the most amazing designs. I have my eye on a pair of the red booties that I am saving up for. But I still love perusing all of the other fashions in the meantime. They are all investment pieces that will always be classic!