Zalando

I personally think zalando is a good place to purchase products though sometimes there are trouble understanding the sizes. Its a good place to order for pants and shoes

1444.62€ items not received for €1000. Due to damaged box received. Items for 444.62€ sent back. Over a month now they are not giving my money back.

Utilizzo Zalando da qualche anno, mi son sempre trovato bene, mai nessun problema, un'infinità di prodotti di tutti i generi.
Affidabile, evadono gli ordini in pochissimo tempo, spesso e volentieri ci sono tantissime offerte che fanno sempre comodo.
Comodo anche con i resi, puoi rendere il prodotto anche senza etichetta basta che sia in nuove condizioni, servizio clienti top.

They have never returned money for the returned item and I have been trying to solve it with their Customer Support for 2 months. Zalando was lying to me that money was sent but my bank never received them. Moreover, they could not even send me the confirmation of payments saying that "Unfortunately, we are not able to provide any official document with confirmation
Of payment." Which does make it very suspicious!.

They do not even try to understand the customer when such problems happen. I wish Zalando would have better Customer Service.

Zalando is an amazing website for buying clothes. I find many different offers and their customer support is also really good.

I order from Zalando at least twice each month, but this time is the last. I ordered a pair of shoes which they shipped with UPS via Adidas. For some reasons they where not able to explain the delivery address UPS recieved was not complete (Zalando's fault) I called two weeks ago asking where my shoes where and they told me I have to contat UPS... Wait, I ordedred via Zalando! And second I was not notified by anyone about the missing address. According to "customer service" I had to find this out myself... A JOKE! I called again today, and they never nmotified UPS, so now the shippment is going back to the storage... I am aware of the massive problems Zalando is facing, and the poor customer service they have, but this is the last time I will use them. Ciao

I purchased a cheap top from this website and entered my non-italian address by mistake. The site, instead of rejecting the purchase, slapped a local postal code onto the address such that the courier couldn't deliver. I rectified my mistake by contacting both zalando italy and their courier with the correct, italian address. But now, both are pointing fingers at who must send my paid item to this new address. I don't even know where my purchase is at the moment. To make this worse, I do not understand Italian and both companies kept corresponding with me in Italian. All I can say is that my credit card company might have to step in and settle this, because neither zalando italy nor their courier of choice seem interested in assisting a client.

Pour chaque commande effectuée, j'ai toujours reçu la bonne marchandise et la taille était droit comme il fallait. Livrée dans les temps, je n'ai rien à dire.

I usually buy from this site and the delivery it's free. There are huge sales sometimes and the items are worth the price.

Ottimo sito sia per i prodotti e i prezzi che per le consegne e i rimborsi. Molto corretto e affidabile. Buonissimo il servizio clienti.