Ombretta Z.

First of all, I am only giving one star as there is no possibility to give anything lower. Secondly, my advice is not to run as far away from this company as you can but to take a rocket, moving you even further away! Thirdly, take a look at all of their reviews... you will notice that the positive ones get a response, whilst the negative ones garner only crickets! This tells you EVERYTHING! Without going into the guts of my story, Made Uncomfy took our property over in March 2023. After the slick sales team got us onboard it was an absolute downhill slide. Our second guest broke into and damaged some of our property as well as broke into a locked cupboard and stole some property. He was given a positive review by Made Uncomfy who clearly did not check the property after he left. We had two guests after that who 'vacationed' with a door totally off its hinges as well as a room with a broken cupboard lock and our personal documents all over the study desk and floor. The apartment was cleaned after BOTH of these guests and the cleaners never thought to report it or that something looked odd!? My gardener actually contacted me to let me know that something did not look right, which I got my family to confirm. We contacted the CEO, Sabrina, who said that she would take personal responsibility for investigating what happened. She didn't nor did anyone in her team! Zero accountability. You are only as good as your weakest link, hey! What ensued were months of of to-ing, fro-ing, contacting my insurance company, attempting to write a police report and attempting to get this company to take some responsibility. They totally disrupted the lives of my family in Australia because they had to do the work and investigations that we could not do from overseas! No apology! No sorry! I asked them if they contacted the two guests after the offending guest to offer them a partial refund? More crickets! I have lost income, my health and my sanity. The cleaning was atrocious, questions were left unanswered, and I even had to insist on my own tradesman fixing the door and frame after their own tradesman was only able to do a job akin to kindergarten level. And finally, when we agreed to 'close the chapter' there was a very subtle hint in an email that I should not disparage them once our agreement ceased. Really? I will not be silenced and I will not be bullied! How dare they accept positive stories and try to silence the horror ones (and there are many)! This company has a long way to go! Do your research and avoid at all costs! Run run, run!