Bought a smartwatch and realized after it was sent no chance of cancellation. When the package finally arrived I contact Banggood for a return label. Package never opened still in its original packaging. I followed their return policy knowing I would pay for the return postage. Jumped through all their hoops!
Took pictures of the unopened package and filed the request. They agreed to the return, that was 2 weeks ago. One excuse after another. Said they are waiting for a third party approval. I think this is their game plan. They try to wear you down and hopefully you'll go away. If it takes this long to get a return label that I never got to this date, how long will it take to get a refund? Refund? Slim to none! I'll take the hit! The watch is fine it didn't have the feature I was looking for. Unfortunately I found that after I placed my order.
Worst online retailer I have ever experienced!
Dear customer,
Thank you for sending such a kind and enthusiastic comment.
You are our very important customer, If you require any more further information or assistance, please do not hesitate to contact us at vipservice@banggood.com
Best regards,
Banggood Team