I've been in Costa Rica many times and because Adobe rental didn't have any rental I decided to go with this company which it was a horrible experience. We waited three hours to get the car while they were like four employees walking around there was only one guy taking care of all of the other customers, it was a long wait and when they decided to take care of us, the car took another hour because it wasn't clean for real I reserved it so it will be ready in time, they have no customer service training, the insurance was double than the car rental price and many unhappy customers in front of us complaining, it was unbelievable, don't recommend this company at all it ruined our fist day of vacation