Aaron D.

This company really doesn't care anything about whether it has repeat clients or not. It gets listings for Oregon coast rentals among its many clients. Almost a year in advance I booked a full 4th of July week at a coastal rental. When I canceled more than six months before our trip (December for a July vacation) they insisted on keeping 30% of the full rental price. So essentially, I had to pay them almost $3,000 for a vacation that I will never go on. They also kept 30% of the cleaning fee, 30% of the pet fee, and 30% of the government taxes that would have been paid to the local government if I had actually stayed there. Do you know what they are going to do with this money? Yup, you got it. They are going to put it in their greedy little pockets. Clearly, they are not concerned with getting repeat business from you or anyone else, steer clear and use a more reliable company with a more customer-friendly refund policy.