Aaron H.

Ordered some shoes in a promotion. Was stated that it would "ship within 1 week" - that meant 7 business days, not literally a week. I was LIED to by customer service when I inquired about what was taking so long when the 7 business days had passed. I was reassured that they had received the shipment of product, and were processing it.

Fast forward 2 days. I log onto my BTR account, and what do I see? My order has been cancelled - for no apparent reason. Instead, there's a credit in the amount of the order. I NEVER received a single email about the cancellation, and I DO NOT want a credit. I want a full refund. As of right now, BTR has stolen over $100 from me. I am hoping to have this resolved instantly, or I will file a claim with my credit card company. This is UNACCEPTABLE. Stay AWAY from this company.

***UPDATE*** Got in contact with customer service - they issued a full refund to the method of payment. However, I was LIED to earlier this week by them - I was told that they had received the shipment of product to their warehouse, and were processing it. However, this new customer service rep I was speaking to about the refund confirmed that the supplier had never shipped the product as they couldn't fulfill the order, hence why it was cancelled. So, I was literally lied to - at least I'm getting my money back.

Submitted an order for a pair of shoes, and 2 days later, the order was cancelled for no reason, other than it "could not be fulfilled at this time". Tried ordering again and it went through. It's the 6th business day since I've ordered and it STILL hasn't shipped. How can you charge for shipping but take your time getting it out? Won't be shopping with UO anymore.