I have been so disappointed with StyleWe. The issues are:
The item descriptions are impossible to follow. (an example is bust is 35 and waist is 47 for example on most. I assumed the numbers are all inverted, they are useless)
The sizing is grossly inconsistent.
The fabric descriptions are not adequate. I even chatted with customer service to ask if an item was stretchy as described. The clerk said yes, but it was not at all when received.
Your return process is seriously flawed. Hayneedle, Amazon and Joss Main for online retailers I consistently use. Hayneedle's return process is awesome. You print the packing slip to place inside the box, then you print the FedEx label to place on the outside, THE COMPANY tracks it then once picked up. And you are done. As soon as they receive the tracking you are credited for the return. Your company has a flawed system that will lose a lot of clients. You do NOT have adequate instruction that protect the consumer.
We shop online for most things, even groceries. For items like clothing we typically rely on customer reviews and descriptions as presented. There are no reviews.
This little trial of StyleWe has cost me $378.75. I am really unhappy.
UPDATE: is my account was credited a week after posting on SiteJabber. SiteJabber got involved. It turns out StyleWE admitted finally that they do issue a tracking number with the return envelope so they could find it. This was after being told no tracking number provided no refund. All other retailer I work with do provide tracking with the returns, so sent it with their return label and did not get my own. FYI I gave them 1 star but changed it due to the refund to my account.
I love the StyleWe concept and hope they can get past some customer start up issues regarding process as they grow.
Thank you for sharing your Hayneedle experience.