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I should have spelled check the title of the review.:(
It is still a terrible scam that too often the consumer overlooks and gets caught up by the images that are well pasted from other sites.
The merchandise never arrived. Non responsive. Emails sporadic and do not make sense. Still, no refund!
They just need a blindfold and g u n!
Dear Customer, For your order GRO-*******PX, Thanks for contacting us. Hope you are doing well. Please accept my deepest sorry for inconvenience caused to you.We did update your refund in emergency status and we told our financial manager that your refund has been reported for a long time and should be finished in first priority.To be honest, our refund system is really so slow but we can sure we never scam any one and refund you finally. I will keep eyes on your refund and inform you once it finished, we do hope it will be finished on time, would you forgive us about this and give us more days? A thousand thanks for your kindly understanding and patience.:)Enjoy your blessed day.
Best regards,
Bunny. Xu Customer Service Teamwww.gogroov.com <http://www.gogroov.com><https :// cdn. Shopify. Com/s/files/1/0005/8661/2851/files/*******5034_360x. Png? V=*******846>Customer Self-serviceIf you need to track your order, edit shipping address or cancel your order, please visitour customer self-service portal here<https://mandrillapp.com/track/click/*******/gogroov.com?p=eyJzIjoibVpjM1R3azlDTTZjOE8
The products were alright at best. The packaging is inconsistent in each product. For example the 3 lip whips that I purchased came with 3 different top designs. Furthermore the quality is subpar for the price you are paying, as the lip whips $20 and are streaky and sticky. However the eyeliner is quite nice and has a pleasant gel consistency, and the eyeshadows are highly pigmented.
I placed an order in April and the order was supposedly shipped and delivered 1-month later; however, I did not receive merchandise and when I contacted customer service, their comment was that I need to look into it from my end. Why would I need to look into it if the items were never received. They refuse to further refund my credit card and further refused to provide customer service. I ordered in April and I am still trying to collect! Warning: Be careful when you order from this site!
StyleWe has a beautiful website that claims and portrays all an intelligent and well-informed consumer would seek; however, when it comes to resolving an issue and seeking assistance from their customer service representatives, it is NON-Existent. The merchandise is of poor quality, poorly made, ill fitting, poor quality of materials, unresponsive, and do not refund as the website claims to do. This has been the worse shopping experience in my entire life. I have shopped all over the world, and have had to return items through the mail services in other countries, but returning anything to StyleWe has been terrible and certainly unethical how they do business. They should be put out of business and fined huge fines from the state's attorney general for robbing the consumers through their website. They should NOT be getting even 1/4 of a star! NO STARS!
Tip for consumers:
StyleWe contacted me asking me to remove my review and they would refund me the money, $202.00. I have not received a refund!
* StyleWe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
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Hi Ada,
We have processed the refund for the merchandise.
If you run into any issues, feel free to contact us at any time by sending emails or chat or call us.
Best regards,
StyleWe