Global Housing Corp booked my room with a "Shared Bathroom" (accessible in an outside hallway, like a college dorm) despite reassurances that the room would come with a private bathroom. They refused to refund the reservation money and tried to upcharge me to guarantee a private bathroom. Their contract makes no mention of a shared bathroom, which is absolutely not the standard for hotel bookings in the U.S. Had to go through the hassle of cancelling the charge via the bank and re-issuing the credit card to prevent them from re-billing the reservation.
Dear customer, thank you for the review. I think you should blame the hotel for the shared bathroom you mentioned because our company just book the hotel the customer pick. We send options and customers pick what they would like, we do not know if the room chosen has a private bath or shared how the hotel is designed. We just book rooms as picked and as showing in the hotel room list. We know this is frustrated but again it's not us that designed the way rooms are formed.