Adam W.

I ordered a high value item (DJI Mavic 2 Pro with smart controller) when the drone arrived it was missing the smart controller. Needless to say the drone is pretty useless without the controller and was the selling point of this package in the first place. I paid well over the value of this drone without this controller.

After a week of 'investigating' and after assurances they would put right this error. I received an email from 'Maneet in Customer Support' simply stating that they had made an error in store and now I should return the item. At MY expense, time and fuel etc… This was because 'they don't have stock of the controller' this was a blatant LIE as they indeed do have the controller in stock.

SCAM like behaviour and absolutely poor customer service. After years buying from CEX I will not be using them again unless they can rectify this and send me the controller I have paid for.

*** UPDATE Poor excuses and reluctance to rectify this error by sending the advertised product have resulting in me escalating this to trading standards. I have never known such and inept customer service, putting all the responsibility on the customer instead of taking the responsibility themselves. DISGUSTING.