Adeline P.

I've been shopping at Ulta Beauty for over 10 years. They offer a variety of beauty products from drugstore to high-end and have some really amazing sales. The stores are few and far between but sometimes worth the trip. The employees that I've dealt with have been rude and often say they don't know something instead of looking for the answers to issues to quickly get to the next customer. I used to exclusively only shop online until my damaged orders got to be out of control. The shipping department seems like they loathe beauty products because the way package things is ridiculous. I have numerous times received items that looked as though they were previously used by others. I stopped ordering online because of this problem for many months until recently when something I wanted was only available online. I shouldn't have been surprised to see my order had been not only damaged but the eyeshadow palette had finger marks in it so it was previously used. Their customer service department is horrible. It takes days and multiple attempts on my part to even get a response and when I do, half the time the representative doesn't even read my email, or comprehend what I said. I love Ulta Beauty, the customer service and shipping department not so much.

I've been a member of Crowdtap for many years and have always had fun participating. The questions are relavent and the samplings are plenty. I enjoy answering questions and sampling Amazing products before they hit store shelves. The support center is OK, it often takes a while to get a response if you need to contact them but they usually help resolve the issue rather quickly. I will definitely keep participating in this program and recommend it to others.