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Admin A.'s review of QQTube earned a Very Helpful vote
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Hello,
Without having specific information about your account I can't address your specific complaint. However, I can give you general information about why accounts are flagged for potential fraud and why accounts are closed.
We've been in business since 2013 and we process hundreds of payments to fund accounts daily. It is because of our company's very good reputation that we are a target for frauders. We have challenges every day with people making deposits into their QQTube accounts with stolen credit cards and then we are faced with disputes that damage our company’s reputation and cost us money that can not be recouped. When we accept a payment from a stolen credit card, the customer then places orders with those funds. It cost us money to deliver those services. Then, within a few days, the card is reported stolen and we receive a credit card chargeback from our credit card company. Those funds are immediately removed from our account and we are also hit with a Chargeback Fee. At this point we lose the deposit, we are charged the Chargeback Fee, and we've spent money and time to deliver the service that were ordered, but we have no funds to cover the cost involved in processing orders.
Because of this ongoing and continued attempted fraud, we have a very strict risk assessment processes when accepting credit card payments. We immediately cancel and refund card payments from customers who have a risk profile that exceeds the standards set by our company along with our merchant card processor. And in many cases accounts are closed. This not only protects our company but it protects people that have their credit cards stolen. We are in no way insinuating that you were using a stolen credit card, this is simply an explanation about why we have such strict risk measures in place.
If your risk profile exceeded an acceptable risk level when you tried to make your deposit, it would have been canceled/voided and it's possible your account was closed.
Regards,
QQTube.com
support@qqtube.com
QQTube.com
support@qqtube.com