A lot of the servers don't actually work and when I contacted support about it they said that they would create a ticket and get back within 24 hours, it's been days now and still no reply. Also, when you ask for the chat transcript you don't get it. I eventually asked for a refund, the website says that "98% of refunds are processed within 24 hours" but it's been days and still nothing. Now I see that they have removed the live-chat completely. THIS COMPANY IS A SCAM!