adrian a.

American Express used to be the top notch card to hold. And yes membership had its privileges but as of now American Express is horrible when I say horrible horrible. First of all, they tried to dissuade you from talking to a human by going on the internet chatting. Nobody wants that number two when you had a dispute. American Express was very gracious to work with you. As long as you provide a documentation. Once you get documentation now they're still questioning you. I am over American Express. Nobody hardly takes your card. Anyway, I'm getting ready to go to the other side because customer service was the only thing that really made you guys stand out. That was your signature and the way that you were handled disputes for me was golden. But now you full of excuses and you don't stand by your customer done done and done

Hello it worked itself out like I told you I didn't have to do anything to the ring doorbell...you needed to get that update done. Update was done and all that time I spent hours on the phones and yes hours pulling apart or trying to pull apart the system and nearly tearing things up because you failed to send instructions until four previous attempts.I am sour at this experience...my time and frustration I cannot get back... multiple calls and multiple people ring and level...it was too much...my phone died of exhaustion as well.

Stop wasting people time and organize the process to assist the customer better up front.

You guys need more training.

U have patience but need to work on organizing the process to troubleshoot shoot...I recommend using this long $#*! call as an example of order of operations when troubleshooting...the nerve to say I need to get someone to help me open the doorbell and you had the instructions the entire time and just kept letting me nearly destroy my property...

Get it together ring...

Overall customer service 1 for patience
0 for organizing and prioritizing process to assist customer...0 for the lady that hung up on me. She didn't have a clue anyway

I am never going to give any one the go ahead...and to think I was going to install cameras and add service...

No no no and no.

Ring is done

Adrian S Arnold
Dissatisfied customer