Adrian K.’s Reviews of eSurranty & more

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9/21/17

Back in July, I sent phone to this company for repair! After 50+ emails, I finally just asked the company to give me my phone back so I could get out repaired. Then, they sound that I was trying to commit a fraud. So the last email I received from the claims rep was there beginning of September telling me that I should have my phone in 2 days. Needless to say, we are now going into the middle of October and I still don't have my phone. Then, the only time I get any answers is when I make a review on this site! The lady that does the reviews is the only one that answers my questions. The claims rep will not even respond to my emails! That is what makes me madder then anything! All I was wanting was my phone and money back so, I could get it repaired myself and stop wasting my time with this company! I am extremely aggravated with this company and situation! I just want my phone!

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Rachel M. – eSurranty Rep Over a year old

You committed fraud by submitting a claim within 15 minutes after you bought a policy! You have been told numerous times that your device will be sent back to you when the investigation is complete. As stated in the policy terms and conditions as well as your claim documents that you signed, if a claim is deemed fraudulent, your device will be returned to you within 30 days after the investigation is complete. You should be thankful that you have a loaner device to use after you tried to defraud our company. Even after you were told how the investigation works, you continue to attempt fraud. Selling out decide would be a real smart idea...