What a scam.
I paid. I waited. After 6 weeks I called and asked where my order is and it was in the queue. 2 weeks later it was also there. So I cancelled since my holiday gift to my nephew was still in the queue on christmas day. Cancellation policy takes up to 7 days I was told. After seven days, 5 emails and 3 phone calls I have no refund. Who the hell takes 6 weeks to embroider 1 color on 2 caps? Search locally people. A local company just got it done for me in a week. It was cheaper too. Being a small business owner, I've dealt with shady companies like this before. They're pretty slick. I hope not for long because too many people are getting screwed.