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I loved everything about this site! I ordered my 2019 prom dress from here & it was gorgeous. I had an excellent shipping experience, it came fast & undamaged. The customer service was great. I received so many compliments on my dress.
I have ordered 4 things from Lulus: 3 dresses & 1 pair of heels. All 3 dresses I ordered were white, & the only complaint I have is that they were a little bit see through, but other than that, I'm in love! Their dresses are excellent quality, & their shipping & customer service is fantastic. The heels I ordered are very nice as well. Everything I have ordered fits true to size. I 100% recommend Lulus if you need a cute dress for any occasion!
This company is awful. I ordered my dress back in January & was told it would come in a month. On the day it was scheduled to ship (so a month later), I messaged them to find out the status of my dress. They said they hadn't even started making it (I ordered custom sizing) because of COVID-19. Fast forward to the beginning of March, my JJ's House dress still hadn't came. I decided to just order a different dress from a different site. I wanted to cancel my JJ's House order since I didn't want it anymore, so I sent a "cancellation request." They emailed me & said I would hear back from them within 24 hours. I heard NOTHING. I emailed them countless times & sent numerous cancellation requests asking to cancel my order. Then, in late March, my JJ's House dress came, even though I had told them to cancel it because I did not want it. They basically forced me to have a dress I did not want. I had to pay for a dress I did not want. I'm currently working on filing a complaint with PayPal to get my money back. And not only was the ordering experience awful, so was the dress. The quality is crap & the custom sizing is a joke. DO NOT ORDER FROM JJ's HOUSE! THEY ONLY WANT YOUR MONEY!
Adria P.'s review of Lulus earned 3 Very Helpful votes
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Dear customer.
Thank you for shopping with us. We have known your main complaint and we are sorry to bring you the unhappy shopping experience.
1. Due to novel coronavirus, some makers were not allowed to be back to work and the delivery time was also be greatly affected. We will highly appreciate it if you could understand that.
2. We do apologize for not handling your cancellation request in time. Due to novel coronavirus and our peak season, we spent longer time processing customers' emails. Now things are back to normal and we will reply to customers within 24 hours.
We really appreciated your honest feedback. To help you solve the problem efficiently, we have provided several solutions to your email, your attention and reply will be highly appreciated.
Thank you for your time and effort. Please contact us if you need any further assistance.