I bought a massive package from them and it somehow got returned to ColourPop. I wanted the package and it was now sold out so I contacted them and they refunded me. Now if this had been my mistake I would have left it alone. How ever I found out after calling USPS that they addressed the package wrong and the address was no where near what my address is. The refund was also for less money than I paid for the package. I'm still fighting them.