A K.

Be wary of using this money grabbing pharmacy to dispense medication as they have no consideration for the health and welfare of patients.
Their choice of courier failed to deliver urgently required medication and then this pharmacy claimed to bear no liability whatsoever for it with their amateur employees making statements such as "well according to us it has been delivered" and a line they love to use frequently as an excuse "the manager isn't in right now, there's nothing we can do" in order to get away with not doing their job as they should. They demanded that another costly prescription be issued and then they have the nerve to demand double payment for medication that has already been paid for which their chosen courier delivered to a completely different address in a completely different area and this was clarified by a DHL manager who conducted an investigation and determined the GPS location of the driver at the time he supposedly delivered the goods and this is not the first time this has happened!
The greedy b*st*rds running the Baker Street pharmacy could not care less about the health implications their blunders have on anyone and are only good at overcharging and turning a blind eye. They will try to fob you off in every way possible if you do not know your rights (and even if you do) all whilst acting as though they are doing you some kind of favour as they claim that they are not really liable for anything. For those unaware; The Consumer Rights Act 2015 clearly states that the trader is responsible for delivering the goods to the consumer within the agreed time frame (in this case, by next day delivery) without undue delay. The consumer is not liable to chase up the company's chosen couriers to determine the whereabouts of a package containing goods that they have been paid for should a package go missing. This can be confirmed by the Citizens Advice Bureau, The Consumer Council, Trading Standards and any lawyer/solicitor will reiterate this and this information can also be found clearly outlined on their websites. Any reputable company would not need to be told and would accept liability as they are legally obliged to do so. A consumer should not be required to educate these clueless, greedy buffoons who clearly have no idea of their own legal obligations, how to treat customers, how to run a business and what it entails!
I have filed a lawsuit against them, claiming back the payment I made for the medication that was not delivered to me as well as compensation for the stress and inconvenience caused and the aggravation of health conditions.