A K.

Bought the insurance from them because we needed insurance and it seem like a good deal for all the benefits the guy said our plan offered ~ basically didn't need to pay for doctor visits, lab work, prescriptions, etc. within their network of places they offered other than the monthly payments. Person on the phone said the plan was effective immediately and while we wait for our insurance cards to come in the mail, we just needed to tell the person at the doctors or wherever we need to use the insurance the plan name and id #. Went to the pharmacy the next day to update the insurance and they needed more information(BIN#, PCN#,etc.) so I called the customer service number 6 times, no one picked up. Finally got through to someone and after explaining I need the info and they hung up on me. This happened a couple of times until I just asked for the supervisor directly. I told them the situation and gave them my name and they told me they couldn't me under the plan/in their system. They gave me another phone number to call that handles that specific insurance plan. I called that number and the person also couldn't find me under the plan. Then they proceed to ask me how much I paid for the plan and when I answered, they said that they can offer me a plan with a lower price. I asked them would I get a refund since they couldn't find me in their system and they said if I bought the plan that they were offering then they would refund me. Immediately called CC to stop the payment but unfortunately they have all our info.