Akiko F.

I would give zero star if I could. Terrible. They make you book with just the first name of the passenger, I should have know, I wondered why it was just the first name when normally it should be as per the passport names. Then they will make you change name and pay AUD 55 per person. Ridiculous. They say the instruction is on the "Help" section. What a dirty trick! Unbelievable. Such a low way to make extra money. When you call them, they have a specific option for "Changing name" so it must be common that people get tricked like we did. So unethical and really upset that we used Byojet. Not worth the slightly cheaper fare because you would lose it anyway with the trickery