While the store is great, and so is the merchandise online, the website customer service (outsourced to Mexico) is TERRIBLE. They seem to have no concept of what the term 'customer service' means. They messed up my order, then when I called and asked for a supervisor because the rep refused to make it right, I kept getting disconnected. It took me repeatedly calling and asking for a manager, to finally, over an hour later, get only a half-way satisfactory resolution. And the manager never apologized, and made it sound like he was doing ME a huge favor. I've tried contacting them through the website to convey my feedback, but so far (3 days later) still no response.
Hello, thanks for reaching out!
Did you know that a small increase (actually, even a stabilized bone density scan) is wonderful news after the age of 40? At this age, we naturally begin to lose 1% of our bone density each year, sometimes more due to factors like menopause, prescription medications, genetics, etc. So, rest assured, a 0.4% increase is quite significant compared to a 1% loss! Now that your parent's bone loss is stabilized, the nutrients in AlgaeCal can really help to build up and strengthen their bones. We would love to discuss this with you further, and if this is something you are open to please do give us a call at 1-800-820-0184 and one of our Bone Health Consultants would be more than happy to help.
-Jenna@ AlgaeCal