Alana B.

I placed an order on Feb 8, shipping to Europe, which was supposed to arrive Feb 10-15. It is still not here (feb 28), and now I am leaving the country for two weeks and won't be here to receive it.

On February 14, a day before the last delivery day, it was still in Illinois. After this time, I contacted customer service through the live chat, and was told the delay must be due to customs, even though the product hadn't arrived in my country yet.

Then on February 20th- 5-10 days after the delivery date- tracking shows it arrived in Lisbon. If the delays since THEN has been due to customs, that is one thing, but it was massively late in even hitting my country.

Today I contacted customer service through the live chat again, and was again told the delay was only due to customs, with no acknowledgment to the delay arriving in Portugal. I was simply told it takes a while to arrive to my country, and that the delay was customs. I am not on Mars. Portugal is the closest European country to the USA. This sort of delay never happens with other online orders, including iherb and amazon. Also, if it was going to take that long to arrive in Portugal, why was I even given a quicker delivery time to begin with? It did not even leave the USA for 6 days after I ordered it, and presumably was then sent by boat judging by the time it took.

Luckyvitamin was not the cheapest price either for the product OR for shipping. I ordered here because the shipping time was quicker.

NOW there is an additional problem. I am leaving the country for two weeks, and will be off continent. I won't be here to receive the package, or be able to make or receive calls to the courrier. This is why I paid more to ship it faster. I have been told that if it is sent back, if I can't receive it, I will receive a refund eventually for the product but not for the shipping. Also that I will have to pay more for customs, which is expected. I also expected up to a 15 days delay at customs, as indicated. I took that into account with ordering and the delivery time I was quoted. I do not WANT to return the product, as I still need it and haven't reordered elsewhere because I kept expecting it to arrive.

I am not even most disappointed at the shipping delay, but rather the total apathy and lack of service and acknowledgment by luckyvitamin for the original shipping delay.

I suppose I should have stuck with iherb or amazon, given this experience.