Alan B.

I have been dealing with the local USBank in St Helens Oregon for about 20 years. Naturally, over this time span, I have seen managers and employees come and go. During that time span, I would say 99.5% over that time, I have been treated very, very well. Occasionally I have encountered what I would call a "sub par" employee. When that happens I make it a point to stay away from that person. In my business I have frequent need for a notary and the branch always does it's best to accommodate me on a timely basis. For the most part, I find the website is very functional for me and I use it a lot. Since I have quite a few accounts, I am continually checking balances, using the BillPay function, and looking at cleared checks. I also have my home mortgage with USBank and that is one of the areaw that is a little disheartening. It seems they are trying very hard to help their customers with mortgage information such as payments and balances. Unfortuately they don't seem to recognize current payments on a timely basis. There is hardly any excuse for this as I make my payment on or before the due day and I make directly from my checking account and I never mail it. Whenever I decide to check on it, usually a few days later, that payment is not recognized and sometimes they blabber on about late fees. I always make extra principal payments and yet they keep advising me to do that. This always makes me unsure that they are actually tracking my payments and giving me credit for the extra principal. After all we are dealing with a computer and they should be able to do a better job with this. I mentioned before that their website is very functional, useful and well laid out. Then, a couple of weeks ago, they sent out an update to their web site and it was a mess. It would appear to me that whomever designed that website doesn't bank with them, or maybe not too much of a degree. The worst thing was it was full of bugs. Then, on top of that the layout was even worst than useless. It appears to me that there wasn't much testing done before they sent it out. It didn't take very long before it was replaced with the orginal web site. Other than that mish mash of crap and the occasional, very occasional useless employee, I feel very positive with the branch(es) that I work with..