Alanna V.

Checkout on app didn't work. Kept glitching even used two new payment methods. Deleted everything then tried again. I have plenty of money, so lack of funds is not an issue. Bank didn't block my cards. Reached out to them on ig and they gave cookie cutter response. Tried placing order with same CC on my laptop HOURS later… HOWEVER the promo code doesn't work online only through app, and when I checked out it automatically chooses the most expensive shipping option by default ($35 for shipping ffs). Before I even noticed shipping default I pressed purchase. I was pissed. Reached out again to let them know promo code that I wanted to use hours ago on app doesn't work online and their website sneakily automatically chooses express shipping. They said they couldn't do anything. With all this overpriced forever 21 clothing you'd think they have the budget for a better tech team to make the app work properly.