I've just booked flights to brazil, paid for them and waited for confirmation. Company took money and then cancelled my flight after money left my account! Apparently due to technical issues. Complete rubbish! They take the money so quickly but are slow to give it back, if I get it back!
We are sorry to read that your booking request wasn't confirmed.
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Dear Alan S.
We are sorry to read that your booking request wasn't confirmed.
We've sent you a private message requesting you to forward us your e-mail address in order to track your booking request in our system and help you with your query
Kind regards
Sofia