Paid in full for flights from Singapore to Bangkok to find out baggage allowance was not what Bravofly claimed. Because of this I had to pay excess baggage. Its now nearly two months since the incident and despite many follow ups no refund. Last email reads as follows which is an absolute disgrace:-
Subject: Re: [Ticket#**************] Confirmation of your flight reservation Singapore - Phuket, ID BOOKING *******
Dear Sir/Madam
Thank you for your email.
The refund will take time. Whether it is two days or 6 months, we do not know at this stage.
It is worth checking time to time the progress. For now it is queueing, which means that the task/issue is pending and being dealt with.
As I mentioned below we cannot speed up the process, but rest assured that you will get your money at some point.
For more information, please do not hesitate to contact us.
Kind regards,
Márton Béres-Deák
Dear Alan,
Thanks for your feedback here.
We are sorry that your refund has taken longer than expected. We will proceed with a refund as soon as possibile and be in touch with you to confirm it.
Kind regards, Sofia