I booked a beach front villa six months prior to travel and duly received confirmation. I was then told two weeks before travel that it was overbooked and offered lesser accommodation. It would seem that confirmation does not actually mean that it is confirmed. Booking.com prefer to blame the accommodation manager than take any responsibility. I have assurance from manager of accommodation that he did not receive the booking until six months after original booking was made. Who to believe. Does it matter I did not get my holiday as booked so will never use this website again and will in future book and confirm my own holidays.
Hello,
I am sorry to hear about your dissatisfaction. As soon as you receive your online confirmation, we simultaneously, send your confirmed reservation details to the hotel via a secure on-line system. This should be checked by the hotel on a daily basis. Additionally, we notify the hotel of your reservation via fax and have controls in place to ensure that it is received correctly. If I can be of further assistance, please email your booking number to customer.web@booking.com referencing this post.
Regards, Andrea
Booking.com Customer Service Team