Mark J.

I attended the 2021 Cartagena tour and wanted to thank their entire staff for the excellent work and service they had rendered. Even prior to embarking on the tour, I was impressed with Regional Manager Maria's informative and interactive live Youtube videos. These videos which featured Maria's explanations, descriptions and interviews were key to my signing up for the tour. I would like to compliment Maria's work with the tour. With a hummingbird-like drive, she kept the tour moving and on track. She was very personable, fluent in three languages and clearly an invaluable asset to this agency.

PayPal is a vital tool for me so I'm thankful for it. However, the design and security tinkering over the last two years has given no improvements at all. Firstly the new telephone alert simply to log is happening every day. It's simply too much. Then the design overhaul seems to come from a department that's making changes that are not well thought out. When I want to check last year's payments I have to shrink the screen of my 14'' lap top down to 68pc simply to allow it to function.