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If you're considering booking a location with Evolve, you should think twice. They will go against their cancellation policy, keep your money, and just shrug behind the safety of their email.
I was charged $1,187.77 to book a weekend months in advance. Due to medical reasons we knew we were no longer going to be able to use the space and considered cancellation primarily because their policy stated:
"Please note that the guests can cancel for a full refund within the first 48 hours of confirming a reservation (and at least 14 days before check-in)."
First off, not sure how 48 hours only is an incredibly narrow timeline to cancel. Second, the policy confirms that a full refund 14 days before checkout is specified. However they considered this refund request "out of policy". So they just make up the rules to fit whatever keeps your money.
I am including a screenshot of the exact policy that I am mentioning.
It's unbelievably disappointing and abhorrent behavior.
Tip for consumers:
I find the way that this company treats its renters abhorrent.
Find a rental company that won’t take the money and run.
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Evolve does not respond to emails at all, thankful I only dealt with thr house owner who was...
No guarantee - I had a booking reserved for over a year and they called the day before arrival to...
Hi Alec - first, we are very sorry to hear of any medical challenges you and your party are experiencing and hope that you are all healthy and doing well. We'd like to take the opportunity to apologize for any confusion the cancellation policy has caused and provide additional context on the policy. For your booking specifically and the screenshot you have shared, the window of eligibility for refund is within the first 48 hours after booking. This timeframe must ALSO be more than 14 days prior to the booking dates. In this screenshot you have shared, both of these things must be true in order for a guest to be eligible for refund as we are unfortunately not able to provide a full refund once the booking occurs within the next 14 days, no matter when the reservation was made. Again, we are very sorry for this misunderstanding and appreciate your feedback letting us know that the wording of this policy may be confusing for some readers. While we understand this does not resolve your concerns, we hope that at the very least, you understand that this representative was remaining true to our policy in your situation and it is never our intention to disregard our policies or make up new ones to avoid refunding guests. If you have any questions, please feel free to reach out to us any time on any of our social media channels, or by giving us a call at 877.818.1014.