Alecia C.

I was humiliated by the amount of funds offered by LHG to reapir my HVAC. After my HVAC was inspected by a certified HVAC technician, who have over 20+ years experience in this field, the resolution center offered $550 for repair of my unit. They told me the issue was not covered in the policy. The issue was one of the most causes for HVAC replacement. This is the quote I receive in the email sent from the resolution department:
Goodman 14 SEER Air Conditioner 2.0 TON R410A # GSX*******
Goodman Cased Coil: Upflow/Downflow, 2.0 TON, 14" # CAPFA2418A6
Installation Services
Subtotal $5907. 84
LHG Contribution ($450.00)
Total Due (out-of-pocket) $5,457.84

After speaking with the account manager about the insufficient funds to complete my HVAC replacement, they offered $100.00.
Sad to say, I was referred to this company and I must say I was mislead. This company is the wrong choice for assisting homeowners in accomplishing repair of major household appliances/ major equipment. I cancelled my warranty with LHG. THIS IS NOT BENEFICIAL FOR HOMEOWNERS.