I was told on the site that I should receive my item in a week per their site. Then waiting a 4 days without receiving confirmation of shipping I get an auto response saying if you don't get notice in 3-4 business days then contact us. Because I ordered on a Friday I had to wait until the next Thursday. I then get an email Friday saying they would look into it but to give them 24-48 hours. I'm assuming that's also business days because they said their office was only open on week days. So now I'll have to wait until Monday that is 9 days just to find out if my item will even be shipped. Then I have to wait the 3-5 more days to receive it. Mind you I paid 15$ for it to be shipped in 3-5 days expecting it to have already arrived … not to be told they don't know what's going on.