alexandra l.

This is the WORST website ever compounded with the fact that the quality of their cashmere is absolutely mediocre for the steep overblown prices!

I recently purchased an item on sale, and although the shipping was an insane total of $130 to ship to Australia, it didn't even include customs charge of $45! A simple purchase of 125 ballooned into $300+ tax!

When it arrived the sweater was of poor quality and it had a sample tag hanging off, they had actually sent me an already worn sample! I was very upset and called the offices in New York and spoke to a supervisor by the name of Howard Kriteman that was about as useless and pointless as he had no idea how to run a website and refused to give me a refund based on the item being on sale.

I got a tacky itchy sweater for $300 and that was supposed to be on sale?
These people are delusional, superficial and I see this brand going down in flames with such customer service. I obviously will not be shopping here again and would recommend no one do so either.