I'm seeing a lot of awful reviews for the online shop and that may be so, but I got mine in person and I absolutely love them. The customer service was fantastic and the shoes themselves are high quality and very comfortable for work plus are slip-resistant! (I'm a hostess and am standing for up to 8 hours). I looked absolutely everywhere for certified non-slip shoes that weren't massive clogs and honestly this is the best place to look for a dressier style. I highly recommend Naturalizer shoes. Not only do they look good but they function well too for standing/walking jobs.