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They canceled my 2 orders because PayPal did not have confirmation of my address. Instead of asking me to present prove of address they searched in the web and found the name of the previous owner of my house, assuming my address was wrong... How could a serious company rely on Google searches to do business!?!?
Alexandre G.'s review of Immedia Systems earned 16 Very Helpful votes
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I am a vendor to an International Airline. Ordered a POS monitor first by calling this place to...
When we received the order, PayPal, our credit card processor, marked the buyer’s address as unconfirmed, and this meant that they were not going to provide seller protection. The buyer’s credit card bank also returned an I3 security code indicating that address verification was not available. The buyer's email address having a ". com.br" (Brazil) extension corroborated this. This meant that the credit card was not issued in the US, and we state on the website that we can only accept US-issued credit cards since they provide address verification.
We tried placing the buyer at the address and we couldn't. We asked if he could pay with a confirmed PayPal account or bank transfer. Payment through a confirmed PayPal account is good since they provide mutual protection.We told him this but he proceeded to try a different card that showed up as unconfirmed as well. That made it too risky for us.
Being an internet business, hardly a day goes by without us getting attempts at credit card fraud. In all cases, if an order shows up as high risk, we always explain what the problem is and offer ways to remedy it. This is something we take the time to do since it is for the protection of the actual cardholder and ourselves.