My experience with the fasthost site is that is quite easy to find things and functional, however sometimes the features available in the control panel if you are using them for hosting is that is can be a bit overkill. There is however help at hand, but if you call them prepared to be transfered to another part of the world where the english is hard to understand!
Thank you Alex, just to add we do offer a variety of shipping services from free delivery which is 2nd Class to 24 hr carriers. We do have most items in stock and have a telephone support which is open from 10am-5pm weekdays which includes business/ trade customers. Payment can be made for order via the website or via telephone too. We are always striving to provide the best customer service with the most competitive prices and have been doing so for over 7 years now, so A big thank you to our 1000's of customers who have supported us online for all those years!