Most of the issues people have complained about are the fault of the shelter, not Petfinder. Petfinder is not a shelter. It does not house the animals. If you don't get a phone call or email, it is the fault of the shelter. Petfinder only posts the info the shelters give it. Once you inquire about a pet or apply to adopt one, it's out of their hands. Years ago, I adopted a dog I found on Petfinder. Now I'm looking for another dog.