Alex L.

Our company has used Melio services for about 6-9 months, after they were offered to us through Quickbooks. In the beginning everything worked fine... checks were delivered to our vendors and ACH payments transferred.
Over the past 4 weeks, a number of problems caused by them have created significant disruptions in our vendor relationships. Among these problems: ACH payments sent to the wrong account (that doesnt belong to our vendor), and checks not sent to vendor. I understand that in any business there can be problems along the way. However, when these problems occur, a customer service team needs to be willing and able to resolve these problems. Especially in the financial services sector. The customer service support is completely missing. For weeks (!) we have been trying to get support from them to get the payments made that are supposed to be made.
Weeks ago, Melio deducted funds from our accounts, but has failed to forward them to our vendors.
There seems to be a complete incompetence or indifference about customer problems at Melio. Its an absolutely terrible situation, which is compounded by the fact the Quickbooks promotes it inside of the Quickbooks Online platform.
I can only recommend other companies to stay away from Melio. We are switching our payment processing to another vendor now.