Alex M.

I rented a car through Rentalcars.com in Italy for 3 days. The company they referred is Autovia. We arrived Milan and get the written contract stated 15:25, the staff said we could return the car with 1 hour flexibility, therefore we expected to return the car before 16:25 on last day of rental.

Unfortunately Autovia charged us extra date of expense even we returned the car 16:20.
Rentalcars.com just replied they cannot help, and stated my contract is eligible to extra charge by the service provider.

Moreover Autovia has no clear sign on returning the car, when we get into the car pack in Florence to return the car, we only see a bunch of rental companies on an area. And there is no staff inside at 16:18, we dropped the car key and took a video. They still claimed we returned to the wrong place. They said the location of returning a car key is inside a building in which there is no sign.

There is no support from Rentalcars.com and Autovia.

I am very disappointed with the extra- charge and service of this company, I will not use it again.